Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it.
- To be eligible for a return, your item must be unused and in the same condition you received it.
- It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- To be eligible, the item must be faulty or damaged. We do not accept refunds if you simply change your mind.
- There is no reimbursement for return shipping.
- Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.
- Any item not in its original condition, has been damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refund process (if applicable):
Please email firstname.lastname@example.org with your refund request. After receiving your request, we will provide you with a Return Merchandise Authorization (RMA) Number. Please write this RMA number on the shipping label.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you’ve been approved yet haven’t located your refund, please check your credit card or payment account once more. The next step would be to contact your credit card company or bank. Please note it may take some time for processing before your refund is officially posted and visible. If you’ve done all of this and you still have not received your refund yet, please contact us and let us know. You can reach us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and return your defective item to:Coconut Imports
PO Box 139
Ninole, Hawaii 96773
If the item was marked as a gift when purchased and shipped directly to you (and above mentioned conditions are met), you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (original purchaser).
To return your product, you should mail your product to:
PO Box 139
Ninole, Hawaii 96773
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, so consider tracking and insurance as appropriate.
For international customers: Some countries charge their residents fees when they receive products from other countries. Please note that any customs/duty fees your country may charge at time of import will be the sole responsibility of the customer.
Order Changes and Cancellation
Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to cancellation). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made.